jjwim is committed to protecting the personal data of every Pakistani player on our platform. This Privacy Policy explains exactly what data we collect, why we collect it, how it is stored and protected, and what rights you hold over your information.
Your Privacy Matters: jjwim does not sell, rent, or trade your personal data to third parties for marketing purposes. Your information is used solely to deliver, maintain, secure, and improve the jjwim platform and to comply with our legal and regulatory obligations. By using jjwim, you agree to the practices described in this Privacy Policy.
This Privacy Policy ("Policy") describes how jjwim ("jjwim", "the Company", "we", "us", "our") collects, processes, stores, and protects personal data relating to individuals ("you", "your", "player", "user") who access or use the jjwim online gaming and sports betting platform, accessible at jjwim.com and through associated mobile web experiences.
jjwim operates as an internationally licensed gaming platform serving players in Pakistan and selected other markets. As part of that operation, jjwim is required to collect and process certain categories of personal data to provide its services, verify player identities, process financial transactions, comply with anti-money laundering (AML) regulations, and fulfil responsible gaming obligations. This Policy explains how that data is handled and what protections are in place.
This Policy should be read alongside jjwim's Terms & Conditions and Responsible Gaming policy, both of which contain additional information relevant to your relationship with jjwim. Together, these documents form the complete framework governing your jjwim account.
jjwim's parent entity, operating under its applicable international gaming licence, acts as the data controller for all personal data collected through the jjwim platform. As data controller, jjwim is responsible for determining the purposes and means by which your personal data is processed. All data protection enquiries, subject access requests, and privacy-related complaints should be directed to jjwim's Data Protection Officer via the contact details provided in Section 15 of this Policy.
jjwim collects the following categories of personal data from players:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, CNIC number, date of birth, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, Pakistani mobile number, city of residence | Account communications, OTP delivery, support |
| Financial Data | JazzCash/EasyPaisa mobile number, bank account details, transaction history, deposit/withdrawal amounts | Payment processing, fraud prevention, AML compliance |
| KYC Documents | CNIC copy (front and back), proof of address, selfie with CNIC | Identity verification, regulatory compliance |
| Gaming Data | Bet history, game play history, win/loss records, bonus usage, session duration | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps | Security monitoring, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support email correspondence, feedback submissions | Support delivery, quality assurance, dispute records |
| Marketing Preferences | Email/SMS opt-in status, preferred communication language | Promotional communications (where consented) |
Special Category Data: jjwim does not intentionally collect special category data as defined under international data protection standards (e.g., health data, religious beliefs, political opinions). If you voluntarily disclose such information in a support communication or responsible gaming self-assessment, jjwim will handle it with the highest level of confidentiality and will not use it for any purpose other than providing the specific support requested.
jjwim collects personal data through the following channels:
jjwim processes your personal data for the following specific purposes:
jjwim processes your personal data on the following legal bases:
jjwim does not sell, rent, or trade your personal data to third parties. We share your data only where necessary for the delivery of our services or where required by law, and only with the categories of recipients described below:
All third-party recipients of jjwim player data are required to process that data solely for the purpose for which it was shared, to maintain appropriate security standards, and to comply with applicable data protection requirements.
jjwim's platform infrastructure and some of its third-party service providers may be located outside Pakistan. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that applicable in Pakistan, jjwim ensures that appropriate safeguards are in place prior to the transfer, including contractual protections based on internationally recognised standard contractual clauses, or transfers to jurisdictions with recognised adequacy status.
If you would like further information about the safeguards applied to any specific international transfer of your data, please contact jjwim's Data Protection Officer at the address provided in Section 15.
jjwim retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML regulatory requirements |
| KYC documents | Duration of account + 5 years after closure | Legal and regulatory obligation |
| Financial transaction records | Duration of account + 7 years after closure | Financial record-keeping obligations |
| Gaming and betting history | Duration of account + 3 years after closure | Dispute resolution, responsible gaming |
| Support communications | 3 years from last interaction | Legitimate interest, dispute records |
| Marketing preference records | Duration of consent or account, + 2 years | Evidence of consent |
| Technical and log data | 13 months from collection | Security and fraud monitoring |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with jjwim's internal data lifecycle management procedures. Where deletion is not immediately possible due to technical constraints, data is restricted from active processing until deletion can be completed.
jjwim applies a multi-layered approach to data security, combining technical, organisational, and procedural controls to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:
While jjwim takes all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the security of your own jjwim account credentials. If you suspect your account has been compromised, contact jjwim support via live chat immediately.
Cookies are small text files placed on your device by a website when you visit it. jjwim uses cookies and similar tracking technologies (including browser local storage and session storage) to maintain your login session, remember your preferences, analyse platform usage, and support fraud detection systems.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jjwim platform. Instructions for managing cookies in common browsers are available in each browser's help documentation. jjwim does not respond to browser "Do Not Track" signals as no universal standard for these signals has been established.
Subject to applicable data protection law and certain regulatory limitations (such as AML retention obligations), you have the following rights in relation to your personal data held by jjwim:
Request a copy of all personal data jjwim holds about you (subject access request).
Request correction of inaccurate or incomplete personal data held in your jjwim account.
Request deletion of your personal data where retention is no longer necessary or lawful, subject to our legal retention obligations.
Request that jjwim limits how it uses your data while a dispute or objection is being resolved.
Object to processing of your data based on legitimate interests, including direct marketing at any time.
Request a structured, machine-readable copy of data you have provided to jjwim for transfer to another service provider.
Withdraw any consent previously given for marketing communications or optional data processing at any time without affecting prior processing.
Lodge a complaint with the relevant data protection supervisory authority if you believe your rights have been violated.
To exercise any of the rights listed above, please contact jjwim's Data Protection Officer at [email protected], clearly stating the nature of your request. jjwim will respond to all privacy rights requests within 30 calendar days of receipt. Where a request is complex or jjwim receives multiple simultaneous requests, this period may be extended by a further 60 days, with written notice provided to you.
jjwim's platform is strictly intended for players aged 21 years and older. jjwim does not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the jjwim registration and KYC process, and jjwim employs technical controls to prevent underage access.
If jjwim discovers that personal data has been collected from a player who is under 21 years of age, it will immediately close the associated account, delete or anonymise all personal data relating to that individual (subject only to any mandatory AML retention obligations), and refund any deposited funds to the originating payment method after deducting any withdrawals already made.
If you are a parent or guardian and believe your child has registered on the jjwim platform, please contact jjwim support immediately at [email protected].
jjwim reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. Where changes are material — meaning they significantly affect how your personal data is processed or your rights in relation to it — jjwim will provide at least 14 days' advance notice via email to your registered address or via a prominent notice on the jjwim platform.
Your continued use of the jjwim platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated terms. The "Effective Date" at the top of this page will always reflect the date of the most recent revision. If you do not agree with any material change to this Policy, you should close your jjwim account before the revised Policy takes effect.
The most current version of this Privacy Policy is always available at jjwim.com/privacy-policy. We encourage you to review this page periodically to stay informed about how jjwim protects your data.
For all privacy-related enquiries, subject access requests, or data protection complaints, please contact jjwim's Data Protection Officer through the following channels:
If you are not satisfied with jjwim's response to your privacy complaint, you have the right to escalate your complaint to the relevant data protection supervisory authority in the jurisdiction applicable to your situation.
Six concrete commitments that define how jjwim handles every Pakistani player's personal data — no vague promises, just clear standards.
Every byte of data transmitted between your device and jjwim's servers travels under 256-bit SSL/TLS encryption. Your CNIC details, payment information, and account credentials are never sent in plain text — ever.
jjwim does not sell, rent, or trade your personal data to advertisers or data brokers. Your information exists on our platform to power your gaming experience and meet our legal obligations — nothing else.
jjwim staff access player data only when their role requires it. Role-based access controls, multi-factor authentication, and regular access audits ensure your data is not visible to anyone who doesn't need to see it.
jjwim doesn't hold your data indefinitely. Clear retention schedules — aligned with AML and gaming regulatory requirements — govern exactly how long each category of data is kept before secure deletion or anonymisation.
Access, rectification, erasure, portability, objection — jjwim supports the full spectrum of data subject rights and commits to responding to all formal privacy requests within 30 calendar days of receipt.
In the unlikely event of a data breach that poses a risk to your rights, jjwim will notify affected players promptly and will report the incident to the relevant supervisory authority within applicable regulatory timeframes.
jjwim keeps your personal data protected so you can focus on what matters — cricket betting, live casino, PSL markets, and slots, all powered by JazzCash and EasyPaisa. Register with confidence. 21+ only.